Expires 6 days from now
Sales Administrative Officer
full-time
| Entry Level
Lagos
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Job Summary
This role supports the sales team by ensuring timely and accurate RFQ submissions, efficient order processing, and high-quality customer service, playing a key part in maintaining seamless sales operations and a positive customer experience.
Job Details
- Assist in preparing and submitting accurate RFQs (Request for Quotation) to customers.
- Collect and organize necessary information from internal teams (e.g., engineering, production) to complete RFQs.
- Track and log RFQ statuses in the CRM/ ERP system and follow up with customers as required.
- Accurately input customer orders into the company’s ERP system.
- Verify order details to ensure alignment with RFQs and customer agreements.
- Coordinate with production and logistics teams to confirm order timelines and delivery schedules.
- Communicate updates on order statuses to customers and internal stakeholders.
- Respond promptly and professionally to customer inquiries about RFQs, orders, and general product information.
- Resolve basic customer service issues and escalate unresolved or complex customer issues to senior team members or managers.
- Maintain a record of customer interactions for future reference.
- Provide accurate product information and order status updates to customers.
- Maintain accurate records of RFQs, orders, and correspondence in the CRM/ERP systems.
- Prepare basic reports on sales activities, RFQ outcomes, and order fulfillment rates.
- Support the sales team with scheduling meetings, organizing documentation, and preparing presentations (as needed).
- Assist in data entry and data cleaning tasks.
Requirements
- Bachelor’s degree in Business Administration, Sales, or a related field (preferred).
- Prior experience in an administrative or customer service role
- Experience with CRM software (e.g., Salesforce, HubSpot)
- Knowledge of the manufacturing industry (preferred but not required)
- Strong organizational, communication, interpersonal skills and customer service skills.
- Strong attention to details and accuracy
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Benefits
- Competitive Reward Structure
- Career Development Opportunities
- Health and Wellness Benefits
- Safe and Conducive working environment
